Privacy Policy

1. Introduction & Scope

Puzzled Comfort HVAC ("we," "our," or "us") operates the website located at puzzledcomforthvac.link. We are committed to respecting your privacy and safeguarding any personal details you share when browsing our guides or calling our telephone dispatch service at (321) 666-8870.

This Privacy Policy explains what information we collect, how it is used to connect you with independent cooling and heating contractors across Apache Junction and the East Valley, and your rights regarding your data.

2. Information We Collect

We collect information strictly to facilitate residential HVAC referrals and maintain site functionality:

• Telephone Call Data: When you call our telephone line, our telecommunications platform logs your caller ID phone number, call timestamp, call duration, and call audio recording. Calls may be recorded or monitored for dispatch coordination, quality assurance, and dispute resolution.
• Service Details Provided Voluntarily: During your call, you may provide your physical address, cross streets, equipment symptoms, and property characteristics so that an independent local technician can be dispatched to your location.
• Automated Log Data: When you access our website, our servers automatically log standard browser information, including your IP address, browser type, operating system, referring URL, and pages visited.

3. How Your Information Is Used

We use the collected information for the following specific purposes:

• To route your telephone call to an independent HVAC contractor serving your East Valley community.
• To confirm service delivery and assist contractors with diagnostic dispatch coordination.
• To analyze web traffic, evaluate page performance, and enhance consumer educational content.
• To prevent fraud, comply with legal obligations, and maintain site security.

4. Information Sharing & Third-Party Contractors

Puzzled Comfort HVAC does not sell, rent, or trade your personal information to third-party marketing brokers. We share your service request data solely with:

• Independent Local Contractors: When you request HVAC assistance, your contact details, address, and equipment symptoms are shared with an independent contractor so they can contact you, arrive at your home, and provide diagnostic services.
• Communications & Hosting Providers: We use vetted third-party cloud infrastructure and telecommunications networks (such as Cloudflare and call-routing carriers) operating under confidentiality obligations.
• Legal Compliance: We may disclose information if required by court order, law enforcement subpoena, or applicable state or federal statute.

5. Cookies and Web Analytics

Our website may use standard functional cookies and privacy-focused analytics tools to measure aggregate traffic and improve user navigation. You can adjust your browser settings to refuse cookies; however, basic site browsing will remain fully accessible without cookies enabled.

6. Data Security & Retention

We implement industry-standard technical safeguards, including HTTPS encryption (TLS), secure server headers, and restricted administrative access to protect logged data. We retain call records and log entries only as long as necessary to fulfill operational dispatch needs and statutory compliance requirements.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to the personal information we maintain about you, request corrections of inaccuracies, or request the deletion of your telephone log records.

To exercise these rights, please contact our privacy administrator by calling (321) 666-8870 or writing to: Puzzled Comfort HVAC, 1101 W Apache Trail, Suite 5, Apache Junction, AZ 85120.